Privacy Policy

KOLLECT (including the website platform and mobile website), hereinafter collectively referred to as "KOLLECT," is committed to protecting the privacy of our customers' personal information. Please read this "Privacy Policy" carefully before accessing any content to better understand the commitments we make to respect and protect the rights of visitors.

1. Collecting Personal Information

We collect personal information to:

  • Support customers when purchasing products.
  • Answer customer inquiries.
  • Provide you with the latest information.
  • Conduct promotional activities related to KOLLECT products and services.

To access and use some services on our website and application, you may be required to register personal information (Full name, Contact phone number, Email, etc.). All information must be accurate and legal. KOLLECT does not accept liability related to the legality of the information provided.

2. Use of Personal Information

KOLLECT collects and uses your personal information solely for the purposes outlined in this Privacy Policy.

When necessary, we may use this information to contact you directly via email, phone, or text. If you subscribe to email notifications, you may also receive emails containing information about new products, services, upcoming events, or recruitment information.

3. Sharing Personal Information

Except for the cases outlined in the "Use of Personal Information" section, we commit to not disclosing your personal information to third parties.

In some instances, we may hire third-party service providers to conduct market research projects, in which case your information will be shared with them solely for the purpose of completing the project. These third parties are bound by confidentiality agreements to use the information only for that purpose.

We may disclose or provide your personal information in the following cases:

  • Upon request by legal authorities.
  • When we believe it will help protect our legitimate rights under the law.
  • In emergencies necessary to protect the personal safety of KOLLECT members.

4. Retrieving Personal Information

At any time, you can access and correct your personal information through the appropriate links provided by us.

5. Privacy of Personal Information

By submitting your personal information to us, you agree to the terms outlined above. KOLLECT is committed to protecting your personal information in every possible way. Our e-commerce activities, including ensuring the confidentiality of customers' information during transactions, have been certified by the Ministry of Industry and Trade.

We also recommend that you follow these guidelines to protect your personal information:

  • Do not disclose your Username and/or Password to anyone, or write it in places where others can see it.
  • Choose a strong password, avoiding easily identifiable information such as your full name, birthdate, or phone number.
  • Always log out of the system and close the browser when you are done, especially when using public computers.
  • If you suspect your password has been compromised, change it immediately and notify KOLLECT for assistance.
  • If any unauthorized transactions occur with your account, you are responsible for any losses or legal liabilities related to these transactions.

6. Use of Cookies

A cookie is a text file placed on your hard drive by a web server. Cookies cannot be used to run programs or deliver viruses. Cookies are assigned to your computer and may only be read by the web server on the domain that placed them.

KOLLECT uses cookies to personalize and maximize your online experience by remembering existing information. You can accept or decline cookies. Most browsers automatically accept cookies, but you can adjust the settings to refuse all cookies if you prefer. However, declining cookies may hinder certain services and features on FRAGILE CLUB’s website.

7. Regulations on "Spam"

Spam refers to unsolicited or fake emails. KOLLECT will only send you emails when you have registered or used our services.

We commit not to sell, rent, or lease your email to third parties. If you accidentally receive unsolicited emails from us due to an unintended cause, you may unsubscribe or notify us directly to stop receiving further emails.

8. Changes in Policy

We may update this Privacy Policy without prior notice to better align with KOLLECT's needs and customer feedback. We will revise the "Last Updated" timestamp to reflect any changes.

Contact Information

We always welcome comments, contacts, and feedback from customers about this Privacy Policy. If you have any questions, please contact us at the email address: [email protected].